✓ The refund request is only valid within 15 days after the output is delivered to the client.
✓ A client may return the order with a quality issue, but will be subjected to additional fees: 30% for proofreading and 50% for rework (calculated based on the total cost).
✓ The returned order with a quality issue will be subjected to a round of proofreading.
✓ Files with Grade A (Excellent) and B (Good) are the ones only entitled for a refund.
✓ The refund request will be processed after the round of proofreading produces low quality results.
✓ Rush orders and orders with difficult audio quality and/or handwritten documents are not entitled for a refund.
✓ Rush orders and orders with difficult audio quality and/or handwritten documents are not guaranteed to have accuracy and are not entitled for rework.