Captioning Refund Policy

✓ The refund request is only valid within 15 days after the output is delivered to the client.

✓ A client may return the order with a quality issue, but will be subjected to additional fees: 30% for proofreading and 50% for rework (calculated based on the total cost).

✓ The returned order with a quality issue will be subjected to a round of proofreading.

✓ Files with Grade A (Excellent) and B (Good) are the ones only entitled for a refund.

✓ Refunds will be approved only if after proofreading, the captions or subtitles do not meet our usual standards for quality. A revised copy will need to be submitted by the client.

✓ Our refund policy does not cover orders that are rush or with Difficult quality videos.

✓ Our refund policy does not cover the returned order if the client approves that transcripts and/or translations first before we begin the captioning or subtitling.

✓ Our accuracy guarantee does not cover orders that are rush or with Difficult quality videos, which are also not eligible for any rework.

✓ The turnaround time starts only upon the completion of the payment, and not from the time of file upload.

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AREA/CITIES WE SERVE
North Atlanta, GA
Chamblee, GA
Smyrna, GA
Doraville, GA
Sandy Springs, GA
North Druid Hills, GA
Forest Park, GA
Druid Hills, GA
Gresham Park, GA
North Decatur, GA
Decatur, GA
East Point, GA
Belvedere Park, GA
Panthersville, GA
College Park, GA
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