Typing Refund Policy

✓ The refund request is only valid within 15 days after the output is delivered to the client.

✓ A client may return the order with a quality issue, but will be subjected to additional fees: 30% for proofreading and 50% for rework (calculated based on the total cost).

✓ The returned order with a quality issue will be subjected to a round of proofreading.

✓ Files with Grade A (Excellent) and B (Good) are the ones only entitled for a refund.

✓ If the returned orders proofreading results do not pass our quality standards, the refund will be processed.

✓ Documents with handwriting and/or unclear quality and rush orders cannot be processed for refund.

✓ Documents with handwriting and/or unclear quality and rush orders do not have accuracy guarantee.

✓ The turnaround time starts only upon the completion of the payment, and not from the time of file upload.

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