Transcription Refund Policy

✓ The refund request is only valid within 15 days after the output is delivered to the client.

✓ A client may return the order with a quality issue, but will be subjected to additional fees: 30% for proofreading and 50% for rework (calculated based on the total cost).

✓ The returned order with a quality issue will be subjected to a round of proofreading.

✓ Files with Grade A (Excellent) and B (Good) are the ones only entitled for a refund.

✓ We will only accept refund requests if the proofreading results do not have the quality standards. We will need a revised copy.

✓ Files that have Difficult grade and rush orders will not be accepted for refund.

✓ Files that have Difficult grade and rush orders will not have a accuracy guarantee and rework.

✓ The turnaround time starts only upon the completion of the payment, and not from the time of file upload.

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