Voiceover Refund Policy

✓ The refund request is only valid within 15 days after the output is delivered to the client.

✓ A client may return the order with a quality issue, but will be subjected to additional fees: 30% for proofreading and 50% for rework (calculated based on the total cost).

✓ The returned order with a quality issue will be subjected to a round of proofreading.

✓ Files with Grade A (Excellent) and B (Good) are the ones only entitled for a refund.

✓ There will be a charge for any rework to be done with the returned order. 30% of the total cost will be charged for small changes and 50% charge for major changes such as voice modulation, editing, or complete rework.

✓ If the returned order is raised with a quality issue, we will perform a check first before processing the refund.

✓ If we find that the quality is not up to our standards, we will proceed with the request for refund.

✓ Clients may not ask for refund if they place rush orders or if they have approved the voices before they are used on the order.

✓ The turnaround time starts only upon the completion of the payment, and not from the time of file upload.

PLACE ORDER
AREA/CITIES WE SERVE
Sweetwater, TX
Brownwood, TX
Snyder, TX
San Angelo, TX
Graham, TX
Mineral Wells, TX
Big Spring, TX
Weatherford, TX
Vernon, TX
Lamesa, TX
Azle, TX
Burkburnett, TX
Benbrook, TX
Stephenville, TX
Wichita Falls, TX